Xarios Interactive Voice Response.
The purpose of the IVR application is to offer a sophisticated self-service environment that automates repetitive telephony activities in a way that improves the customer experience whilst delivering a tangible ROI and improving staff deployment and efficiency.
When a customer has an existing relationship with a customer service agent or user on the system, the Agent Routing application can route an inbound call to the correct agent automatically. The IVR will prompt the caller for the agent Id of the person handling their request. If they are logged in and available, the call will be routed straight to that agent.
Key Benefits: