Xarios Interactive Voice Response.
The purpose of the IVR application is to offer a sophisticated self-service environment that automates repetitive telephony activities in a way that improves the customer experience whilst delivering a tangible ROI and improving staff deployment and efficiency.
Many organisations today need to ensure that customers who have made a purchase or completed a transaction over the phone are informed of the terms and conditions of sale and their rights post purchase. This IVR application enables the agent to transfer the caller to the IVR application to hear the relevant message – leaving the agent free to receive the next call.
Key Benefits: